Refund policy

To be eligible for a refund the following conditions must be met:

• You must have a valid reason for requesting a refund, such as a) receiving incorrect or b) damaged items
• You must contact our customer support team to initiate the refund process within 24hours of receiving the order.
• You must return the food item in order for the item to be assessed

While we strive to accommodate our customers' needs, there are certain circumstances where refunds will not be granted, including:

• Change of Mind: We do not offer refunds for items simply due to a change of mind or personal taste preferences.
• Delayed Delivery: Refunds will not be issued for delays in delivery caused by factors beyond our control such as weather conditions, traffic, incorrect addresses and unforeseen events.
  

If you meet the eligibility criteria and have a valid reason for requesting a refund, please follow these steps:

• Contact our customer support team immediately through email
• Provide your order details, including the order number and the reasons outlined above on the specific food items for which you are seeking a refund 
• The items must not be opened, tampered with, and used.
• The items must be in the same condition that you received it, it must be in the sealed packaging including the plastic tape 
• Our customer support team will review your request and may request additional information or evidence, such as photographs of the incorrect or damaged items.
• If your refund request is approved, we will process the refund to your original payment method within 7 business days.

Shipping

If you are eligible for a refund and the return of the food items is required, you will be responsible for covering the shipping costs. We recommend using a trackable shipping method to ensure that the items are returned to us safely

Complaints 

• Contact our customer support team at foodloversaus@gmail.com